## 1. Introduction Welcome to Love and Life Ceremonies. We are committed to protecting and respecting your privacy while we work together to tell your love story. This policy explains how we collect, use, and protect your personal information when you interact with us, whether through our website or when booking our celebrant services. Love and Life Ceremonies is the data controller responsible for your personal data. If you have any questions about this privacy policy or how we handle your information, please contact Helen Fenton at the details below: **Full Business Name:** Love and Life Ceremonies **Contact Person:** Helen Fenton **Email Address:** helen@loveandlifeceremonies.co.uk **Physical Address:** Leeds, United Kingdom
## 2. Information We Collect In order to create a ceremony that feels like home, we need to collect certain information from you. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped togetheras follows:* **Identity and Contact Data:** includes your first name, maiden name, last name, and title. We also collect your email address and telephone numbers to stay in touch.* **Event Details:** includes the date of your wedding or ceremony, the venue location, and specific requirements for the day.* **Ceremony Narrative Data:** as a celebrant, we collect deeply personal information about your relationship, including how your love blossomed, your defining moments, and your unique journey together.* **Financial Data:** includes payment card details and bank account information required to process your booking.* **Transaction Data:** includes details about payments to and from you and other details of services you have purchased from us.* **Technical Data:** includes your internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.*
**Usage Data:** includes information about how you use our website and services.
## 3. Legal Basis for Processing We only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:* *Contractual Necessity:** We process your data to perform the contract we are about to enter into or have entered into with you. *Example: We need your contact details and ceremony date to arrive at the correct venue and conduct your bespoke ceremony.** **Legitimate Interests:** We process data for our legitimate business interests in a way which might reasonably be expected and which does not materially impact your rights, freedom, or interests. *Example: Using your email to send a follow-up after your ceremony to ensure you were smitten with the service provided.** **Consent:** We will ask for your dedicated consent before using your data for certain activities. *Example: Asking for your permission to share a photo of your ceremony on our social media channels.** **Legal Obligation:** We may process your data if it is necessary for compliance with a legal or regulatory obligation. *Example: Keeping records of invoices to comply with UK tax laws.*
## 4. How We Use Your Information We use your information in the following ways to ensure your experience is calm, premium, and heartfelt: * To register you as a new client and manage our ongoing professional relationship. * To draft, write, and conduct bespoke ceremonies tailored to your love story. * To communicate with you regarding your booking and any specific ceremony details. * To manage payments, fees, and charges. * To maintain accurate financial records for tax purposes. * To use data analytics to improve our website, our services, and our client experiences. * To comply with all applicable UK legal and regulatory requirements.
## 5. Sharing Your Data We do not sell your personal data to any third party. To provide our luxury service effectively, we may share your information with trusted third-party processors who act on our behalf:*
**Payment Processors:** Such as Stripe, to securely handle your transaction data.* **Marketing Platforms:** Such as Mailchimp, to manage our communications if you have opted in.* **Productivity Suites:** Such as Google Workspace, for secure email correspondence and document storage.* **Professional Advisers:** Including lawyers, bankers, auditors, and insurers requested to provide consultancy or insurance services.All third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law.
## 6. Cookies and Analytics Our website uses cookies to distinguish you from other users. This helps us provide you with a smooth experience when you browse and allows us to improve our site. We use Google Analytics to understand how visitors interact with our content.You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. ## 7. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.*
**Client Records:** We retain information related to your ceremony and booking for 6 years after the services are completed to comply with HMRC requirements and for our own insurance purposes.* **Enquiry Data:** If you enquire but do not book, we retain your data for 2 years before it is securely deleted or anonymised.* **Financial Records:** Taxation law requires us to keep basic information about our clients (including Contact, Identity, and Transaction Data) for 6 years after they cease being clients.
## 8. Your Rights Under UK GDPR, you have several rights regarding your personal information:* **Right of Access:** You can request a copy of the personal data we hold about you.* **Right to Rectification:** You can ask us to correct any inaccurate or incomplete data.* **Right to Erasure:** You can ask us to delete your data where there is no good reason for us continuing to process it.* **Right to Restrict Processing:** You can ask us to suspend the processing of your data in specific scenarios.* **Right to Data Portability:** You can request the transfer of your data to you or a third party.*
**Right to Object:** You can object to us processing your data where we are relying on a legitimate interest.* **Rights Related to Automated Decision Making:** You have the right not to be subject to a decision based solely on automated processing.* **Right to Withdraw Consent:** Where we rely on consent (such as for marketing), you can withdraw it at any time. To exercise any of these rights, please email us at helen@loveandlifeceremonies.co.uk
## 9. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes secure cloud storage and encrypted communication tools. While we strive to protect your personal information, no method of transmission over the internet is completely secure. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
# 10. Changes to This Policy We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website or contacting you directly via email. We encourage you to review this policy periodically.
## 11. Contact Us For any questions regarding this policy or our privacy practices, please contact: **Business Name:** Love and Life Ceremonies **Owner:** Helen Fenton **Email:** helen@loveandlifeceremonies.co.uk **Address:** Leeds, United Kingdom